Help Centre Product & account support

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Find setup guidance, understand purchase terms or prepare a support enquiry for our team.

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FAQ Common questions

Answers by topic

Orders and downloads

3 answers

How is my payment taken?

Payments are processed by Paystack in Ghana cedis (GHS). Card details are never stored by Jasbasoft. After payment you see an order confirmation, and a copy is sent to your email address.

Where do I find my orders and downloads?

Open My orders and Downloads for local development records. The Downloads page provides labelled sample packages for demonstration.

How do I ask about an existing purchase?

Contact support with the product name and order reference to ask about delivery, download access or updates.

Accounts and access

3 answers

How do I get a client account?

The secure client portal is not connected to this site yet. Accounts are created when a project or subscription begins. Existing clients can request account access.

Can I try the client area?

Yes. Try the sign-in preview or the password recovery preview. Neither asks for a password or sends an email.

Do I need to sign in to get product support?

No. Product support is available without signing in. Include the details listed below so we can help quickly.

Licensing and refunds

2 answers

Which licence applies to my product?

Read Licensing for usage terms, and confirm the licence shown on the product page before purchasing.

How do I request a refund?

The Refund Policy explains when refunds apply and how to prepare a request.

Support and customization

2 answers

What does product support cover?

Confirm the support period and coverage for your product. Tell us if you need installation help, a suspected defect investigated or a compatibility question answered.

Can you customise a product for us?

Brand changes, new features and integrations may require separately agreed work. Discuss customization.

Security

1 answer

How do I report a security issue?

If you believe you have found a vulnerability, follow our Responsible Disclosure process and report it privately rather than in a public forum.

A useful first message

Help us understand the issue.

Include these details in your support enquiry so we can understand your setup and the next step.

  • Product name and version, if known
  • Order reference, if you have one
  • Your platform, browser or relevant software versions
  • What you expected and what happened instead
  • Steps to reproduce the issue and any error message

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