Help Centre Product & account support
Let’s get you moving again.
Find setup guidance, understand purchase terms or prepare a support enquiry for our team.
Can’t find an answer? Contact product support
Browse by topic
- Setup and installation Product requirements, checklists and installation guides. 6 product guides
- Orders and downloads Test orders, receipts and sample downloads. 3 answers
- Accounts and access Client area access, sign-in and recovery. 3 answers
- Licensing and refunds Usage terms and how to request a refund. 2 answers
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The questions we answer most often about products, orders and access.
FAQ Common questions
Answers by topic
Orders and downloads
3 answers
How is my payment taken?
Payments are processed by Paystack in Ghana cedis (GHS). Card details are never stored by Jasbasoft. After payment you see an order confirmation, and a copy is sent to your email address.
Where do I find my orders and downloads?
Open My orders and Downloads for local development records. The Downloads page provides labelled sample packages for demonstration.
How do I ask about an existing purchase?
Contact support with the product name and order reference to ask about delivery, download access or updates.
Accounts and access
3 answers
How do I get a client account?
The secure client portal is not connected to this site yet. Accounts are created when a project or subscription begins. Existing clients can request account access.
Can I try the client area?
Yes. Try the sign-in preview or the password recovery preview. Neither asks for a password or sends an email.
Do I need to sign in to get product support?
No. Product support is available without signing in. Include the details listed below so we can help quickly.
Licensing and refunds
2 answers
Which licence applies to my product?
Read Licensing for usage terms, and confirm the licence shown on the product page before purchasing.
How do I request a refund?
The Refund Policy explains when refunds apply and how to prepare a request.
Support and customization
2 answers
What does product support cover?
Confirm the support period and coverage for your product. Tell us if you need installation help, a suspected defect investigated or a compatibility question answered.
Can you customise a product for us?
Brand changes, new features and integrations may require separately agreed work. Discuss customization.
Security
1 answer
How do I report a security issue?
If you believe you have found a vulnerability, follow our Responsible Disclosure process and report it privately rather than in a public forum.
A useful first message
Help us understand the issue.
Include these details in your support enquiry so we can understand your setup and the next step.
- Product name and version, if known
- Order reference, if you have one
- Your platform, browser or relevant software versions
- What you expected and what happened instead
- Steps to reproduce the issue and any error message
