Refund Policy

This policy explains when you can get a refund for products, subscriptions and services bought from Jasbasoft, and how to ask for one. It works alongside our Terms of Service and Licensing terms. Nothing in this policy limits any rights you have under the law of Ghana or the law where you live.

Prices and payment

Prices are shown in US dollars. Payment is taken in Ghana cedis (GHS) through Paystack, at the exchange rate shown at checkout. Refunds are paid in GHS, for the amount you were charged. The value in your own currency may differ because of exchange rates or your bank’s fees.

Digital products

This covers themes, templates, components, starter kits and paid resources.

• Before download: you can cancel for a full refund within 14 days of purchase, as long as you have not downloaded the product.
• After download: files can’t be returned once downloaded, so we give a refund only if the product is faulty, is not as described, or does not work with the requirements listed on its product page, and we can’t fix it within 7 working days of your report.
• No refund for a change of mind after download, or for needs the product page did not list.
• When we refund a product, your licence for it ends, and you must delete your copies.

Free resources

Free resources have no charge, so no refund applies. Please still tell us if one is faulty.

SaaS subscriptions

• You can cancel at any time. Your access continues until the end of the period you have paid for, and you are not charged again.
• First payment: if you cancel within 7 days of your first payment, you get a full refund.
• Renewal payments are not refunded, unless a fault on our side stopped you using the service for a large part of that period.
• If your written subscription agreement says something different, the agreement applies.

Services

Design, development, cybersecurity and maintenance work follows the written agreement for that project. Unless the agreement says otherwise:

• A deposit pays for planning and time we have already set aside. It is refundable only if we cancel before work starts.
• If you cancel during the project, you pay for work completed up to that date, and we refund anything you paid beyond that.
• If we cannot deliver what was agreed, we refund the part of the fee for the work we did not deliver.

How to request

Use the contact form and include:

• your order reference
• the product or service name
• the purchase date
• what went wrong, with screenshots if they help

Please send requests within 30 days of purchase, or of the renewal date for subscriptions. Do not send card numbers, passwords or other login details.

What happens next

We reply within 2 working days. If we approve your refund, we send it to your original payment method through Paystack within 5 working days. Your bank or card provider may then take a few more days to show it. If we refuse a request, we explain why.